Frequently Asked
Everything you need to know before buying. Still unsure? We reply fast on WhatsApp.
How do I pay?
Pay via M-Pesa Paybill 3009802, using the name of the bot as your account number. Then send us your M-Pesa confirmation message on WhatsApp (+254 714 389 728) and we'll verify it — usually within minutes.
How fast do I get my bot?
As soon as we verify your payment. Your order page flips from 'awaiting verification' to 'paid' and the download button appears immediately. Most verifications happen within a few minutes during working hours.
What exactly do I receive?
A compiled MT5 Expert Advisor (.ex5), usually with a tuned .set preset file, plus free installation support. Some higher tiers also include source code and extra indicator files — check the individual bot page.
Do these bots work on MT4?
Our catalog is built for MetaTrader 5. A few systems have MT4 builds available on request — message us on WhatsApp and we'll confirm before you buy.
Which broker should I use?
Our bots work on any MT5 broker. We tune and test on Exness because of its low spreads, fast execution and M-Pesa deposits, and there's a free signup link on our home page.
Is the licence lifetime?
Yes. Every purchase is a lifetime licence for that bot, including updates. There are no monthly fees and no renewal charges.
Can I run it on more than one account?
Starter and Growth tier licences cover one live account plus unlimited demo accounts. Pro tier and above cover multiple accounts — and the Flagship covers unlimited terminals. Ask us if you need extra slots.
Do I need to leave my computer on?
Your MT5 terminal must be running for the bot to trade. Most serious users run a VPS so the bot stays online 24/5 even when their computer is off. We can recommend one.
Are profits guaranteed?
No, and be sceptical of anyone who says otherwise. Trading carries real risk and you can lose money. Our bots are tools with tested edges, not guarantees. Always demo-test first and never risk money you can't afford to lose.
Do you offer refunds?
Because these are digital files that can't be returned once downloaded, all sales are final. That's exactly why we offer free pre-sale advice — talk to us first and we'll honestly tell you which tier suits your capital, or whether you should wait.
I lost my order link. What now?
Go to the Track Order page and enter your reference (it looks like MT-A1B2-C3D4). If you've lost that too, message us on WhatsApp with the name and phone number you used and we'll find it.
Can I get help installing it?
Absolutely — free with every purchase. Follow our install guide, or send us a message and we'll walk you through it step by step, including remote setup if you prefer.
Still have a question?
Ask us anything — which bot fits your account, how the payment works, or how to get set up.